TravelRoach Cancellation Policy
- We will entertain cancellation requests from our customer until upto 10 days prior to the trip actually taking place. Post this period, the customers will not receive any refunds from us. Following are the terms for cancellation:
70% refund: Cancellation between 30-49 days before date of commencement of the trip.
50% refund: Cancellation between 15-29 days before date of commencement of the trip
30% refund: Cancellation between 10-15 days before date of commencement of the trip
will be no refunds for no show.
- In case the cancellation is done by us owing to weather or any other reason that is not in our control, full amount will be refunded to the customer or they will be presented with suitable alternatives.
- Refunds are being processed within 21 days period however, we shall not be liable for any default caused in processing the refund amount owing to the delay caused by the processing bank
CLUB 1000 Cancellation Policy
- The trips under CLUB 1000 is an easy booking platform where you can book the trips for Rs 1000 per person and pay the remaining amount before a said date provided by TravelRoach.
- The booking done by a customer is a final booking. No changes regarding reducing the number of people attending, date of trip and trip itself will be entertained. If there is a change by customer, you will have to forefit the booking amount and make a new booking for the new trip.
- In case the cancellation is done from our side, because of any reason, the full booking amount will be refunded.
- In case the cancellation is done by the customer no refund will be given back, irrespective of date of booking and date of travel.
- If the customer fails to pay the remaining amount of the trip before a given date the trip will be automatically cancelled and no refund will be given on the trip.